Unsolicited organic reviews are willingly written by customers based on their personal experience with a brand. For example, king kong marketing reviews are posted by clients of a digital agency after a great and satisfactory service.
According to the results of a survey made by Real Business Savings, Texans won’t hesitate to share their unfavourable experience with a business. They are more likely to leave a negative review than other Americans.
The national average of negative reviews for a poor product or sub-par service is 31% vs. 36% in Texas. Meanwhile, 42% of Floridians are more likely to leave a negative review while only 15% of Delaware residents will do the same.
However, businesses believe that their competitors may be posting fake reviews to make them look bad. To handle negative reviews, businesses respond promptly to reviews posted in Yelp or Trip Advisor. When businesses react to comments, it makes a big difference in continuing positive public relations.
Business owners in Texas are prepared to fight to defend their reputation. 22% are willing to sue for defamation if the negative review is inaccurate and damages the business. Meanwhile, 93% do not want to engage in an online battle over a negative review. They prefer to investigate the situation that caused the complaint and rectify the situation, if possible.
When businesses interact with customers online, they enhance online presence. Since consumers are reliant on reviews like king kong marketing reviews, it is only fair to ensure that the comments are fair and will be beneficial to other consumers.