In the earlier days, all the contracts and financial exchanges relied on verbal promises. The increased number of transactions and the necessity of written contracts to protect your rights in the courts of law have necessitated written contracts and other supplementary evidences such as images and phone calls. To ensure that the businesses is run according to the rules and regulations, compliance is regularly monitored by regulators, auditors and courts. The written records and other audit trails such as images, phone calls etc. were inspected by courts and other regulators if any dispute or compliant against the business aroused.
Then came the digital revolution. With scores of digital transactions taking place every day, it became hard for the businesses to maintain a record of transactions on pen and paper. Most of the businesses benefitted from the lack of rules and regulations for digital transactions. This problem can be solved through effective use of digital compliance technology. This technology provides innovative solutions to record the data and replay it whenever necessary.
Here are some tips to ensure digital compliance in your business
- Record Each Session
The first step to ensure digital compliance is to record every visitor to your website. You need not have an image or a video but record every session as data. There are many innovative tools that enable you to record every visitor to your website. While recording every session, you need to collect details such as the device used by the visitor, browser, the operating system and so on. This visitor data should be indexed in order to use it whenever the need arises. The data must be secured, encrypted and the access to the data must be controlled.
- Monitor Each Session
Business organizations should be able to monitor each session and receive automatic alerts in case of any suspicious or unexpected activities take place. These activities vary from business to business. For example, you can red flag visitors who are going back and forth between different pages, which shows that they are confused or did not find the information they are looking for. In order to solve this issue, you can send a phone call, automated message or start a web chat.
- Help Customers
Digital media gives business organizations, a chance to know what the customer is doing on their website in real-time. Monitoring all the sessions give you a chance to identify visitors, who are struggling and guide them.
The need for review and investigation may arise from Government, Regulatory bodies, senior management, Compliance department or the Ombudsman. Recording and indexing all the data will help you to conduct review and investigation whenever it is demanded.
Business organizations need to engage right solutions to ensure digital compliance. The four necessary steps involved in the process are record each visitor’s session, monitor every session, help customers who are vulnerable and review the recorded whenever required.